Q: My premium membership was still valid when ImageStation closed the store on November 13, 2007. Can I get a refund?

A: If the expiration date of your Silver, Gold or Platinum membership is November 13, 2007 or later you are eligible to receive a refund for the full purchase value of your membership. To apply for your refund please go to http://rebate-zone.com/imagestation/
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Offer for ImageStation members who purchased a Silver, Gold, or Platinum Premium Membership
Enter your ImageStation member name, your first and last names, mailing address, email address used for your ImageStation account and, if you like, an alternative email address for communications concerning this offer. Click "Accept."
You will receive the price you paid for the membership via check mailed to you. Please note that any unused coupons received with your membership purchase will no longer be valid and are not eligible for redemption. You should print the rebate confirmation page if desired for your records. Please allow six to eight weeks to receive your check.
Multiple memberships? If you have more than one valid premium membership you are entitled to apply for a refund for each one. However in order to receive multiple refunds you must go through the above process separately for each valid membership.

Q: I have unused coupons in my ImageStation account. Can I redeem them?

A: If your ImageStation account contains unused product coupons you may exchange them for online 4x6 prints at www.shutterfly.com/sony. Your ImageStation coupons must have an expiration date of November 13, 2007 or later. Your ImageStation coupons may be redeemed for 110 online 4x6 prints at ShutterFly.com regardless of the product and face value of the ImageStation coupon. To receive this offer go to: http://rebate-zone.com/imagestation/
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Offer for ImageStation members who had unused coupons in their account as of 11/13/2007
Enter your ImageStation user name, your first and last names, mailing address, the email address you used for your ImageStation account and, if you wish, an alternative email address to have your coupon code sent to. Click "Accept."
Your Shutterfly coupon code will be displayed on the confirmation page. We suggest you print this page for future reference. We will also email you the coupon code usable only online at www.shutterfly.com/sony. It is redeemable for 110 4x6 prints.
Multiple coupons? If you have more than one valid coupon in your ImageStation account you may exchange each one for a print coupon at Shutterfly however you must go through the above process separately for each valid ImageStation coupon.

Q: I received an ImageStation free print offer when I registered my Sony camera. How do I redeem this?

A: If you received an ImageStation offer when you registered your Sony camera online, but never redeemed the offer, you are eligible to apply to receive a coupon for 110 online 4x6 prints at Shutterfly.com/sony and a downloadable copy of the "ImageStation Guide to Improving your Photography." You will need the redemption code issued to you when you registered the camera. This is contained in the registration confirmation email. If you register your camera after December 7, 2007 you can go directly from the registration page to redeem the offer. To redeem the offer with your code please go here: http://rebate-zone.com/imagestation/
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ImageStation offer for customers who register a qualified Sony digital camera
Enter the redemption code given to you when you registered your camera. (This code begins with D1P). Enter your first and last names, mailing address and email address. Click "Accept."
The coupon code redeemable only online at www.shutterfly.com/sony will be displayed on the confirmation page. A link for downloading the "ImageStation Guide to Improving your Photography" is also provided. Please click on this link now and download your guide. We suggest you print this page for future reference. The coupon code and download instructions will also be emailed to you.
Multiple Sony camera registrations? If you have registered more than one eligible Sony camera you must go through the above process separately for each camera you have registered.

Q: I received an ImageStation print offer when I registered my VAIO computer. How do I redeem it?

A: If you received an ImageStation offer when you registered your VAIO computer online you are eligible to receive a coupon for 110 online 4x6 prints at Shutterfly.com/sony and a downloadable copy of the "ImageStation Guide to Improving your Photography." You will need the redemption code issued to you when you registered the camera. This is contained in the registration confirmation email. To redeem the offer with your code please go here: http://rebate-zone.com/imagestation/
Scroll down and click on: ImageStation offer for customers who register a Sony VAIO computer
Enter the redemption code given to you when you registered your computer. (This code begins with VAIOELITE). Enter your first and last names, mailing address and email address. Click "Accept."
The coupon code, redeemable only online at www.shutterfly.com/sony will be displayed on the confirmation page. A link for downloading the "ImageStation Guide to Improving your Photography" is also provided. Please click on this link now and download your guide. We suggest you print this page for future reference. The coupon code and download instructions will also be emailed to you.
Multiple VAIO registrations? If you have registered more than one eligible VAIO computer you must go through the above process separately for each valid registration.

Q: I purchased the Sony Photo Go software and received an offer for free ImageStation prints. How do I redeem this offer?

A: If you purchased Sony's Photo Go software and received an ImageStation free print offer in the package you may redeem it for 110 4x6 prints online at Shutterfly.com/sony. To redeem this offer please go here: http://rebate-zone.com/imagestation/
You will need the redemption code you received in your software package. (This code begins with PG4X6). Scroll down and click on:
ImageStation offer for customers who purchased Sony Photo Go software
Enter the redemption code you received with your software. Enter your first and last names, address and email address. Click "Accept."
The coupon code redeemable only online at www.shutterfly.com/sony, will be displayed on the confirmation page. We suggest you print this page for future reference. We will also send you an email with your coupon code.
Multiple Photo Go purchases? If you have purchased more than one Photo Go software package you must go through the above process separately for each eligible software package.

Q: I have the soft cover or CD version of the ImageStation Guide to Improving Your Photography or an ImageStation Print pack. Can I redeem my free prints?

A: Your free print offer is redeemable for 110 4x6 prints online at Shutterfly.com/sony. To redeem this offer please go here:
http://rebate-zone.com/imagestation/
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Offer for purchasers of the ImageStation Guide to Improving Your Photography or the ImageStation Digital Print Pack who wish to redeem the included print offer
Enter the redemption code you received with the guide book or print pack. For the soft cover guide book, the redemption code is printed on a card in a plastic sleeve inside the back cover. For the CD version of the guide book and the Print Pack the redemption code is printed on the back of a 4x6 sample print inside the CD case. Acceptable codes will begin with one of the following:
GUIDEBK or GUIDECD or PRINTPK.
Continue the redemption process by entering your first and last names, address, email address and product purchased. Click "Accept."
Your free print coupon code, redeemable only online at www.shutterfly.com/sony, will be displayed on the confirmation page. We suggest you print this confirmation page for future reference. This coupon code will also be emailed to you.
Multiple redemption codes? If you have more than one of these three products you must go through the above process separately for each eligible product.

Q: Where do I go to ask more questions about this process?

A: Call us toll free at 866-334-0197, weekdays, 8am to 7pm CT.